FAQ

In order to provide you with better service we are including a number of answers to commonly asked questions below.  If you have a question that is not answered below please do not hesitate to contact us and we will be happy to answer any questions you may have.

 

What is the difference between Fragrance and Essential oils?

Essential oils are pure and extracted from the plant of origin and have medicinal purposes. They are used mainly in aromatherapy.  Fragrance oils are blends of synthetic and natural ingredients and are used for scenting products for the home and body.

What is the size of your oils?

Our regular size oils that you see at the shows are 10ml.

We offer two Supersize oils.  One that is 40ml in a clear bottle with a separate dropper.  The other is a 35ml blue bottle with a dropper top attached.

Our roll on bottles are 12ml.

What forms of payment do you accept?

We accept all major forms of credit cards including Visa, MasterCard, Discover, and American Express.

Do you have a minimum order amount?

Nope! Feel free to order as little or as much as you want!

What is your shipping policy?

We ship all retail orders via USPS (priority or first class depending on the weight) with a flat rate fee of $7.95 (free on orders $75.00 or more). Orders are generally processed and shipped no more than 2 days after the order is placed. However, please note that all custom products take time to craft from scratch, and may take up to two weeks to complete. You will receive an email when your order is processed and again when your order is shipped for you to track.

What do I do if I am experiencing problems with my customer account?

Please feel free to call our customer service desk at 802-579-1541 with any questions you have regarding your account or orders.

How do I cancel or edit an order I made online?

All of our orders have to be approved, declined, or edited by us before being processed and completed. Please call our customer service desk with any changes you need to make on your recent orders.

What is your return policy?

The following products are returnable (if unopened and undamaged) within 30 days of receiving:

- in stock soaps & accessories (dishes, soap socks, bath ducks, bath bombs)

- in stock oils & accessories (wooden holder, empty roll ons, unscented sprays, diffusers, misters, night lights, tart warmers, droppers, dishes, hemptastics spray, and pet products)

The following products are non-returnable as they are made custom to your order:
- custom soaps (liquid, foaming, and bar)
- custom bath products (creams, lotions, room sprays, sugar scrubs, shampoos, conditioners, lip balms)

**If you are experiencing problems with your product, please feel free to call us at 802-579-1541 from 10 – 4 Monday through Thursday

My oil doesn't smell as strong as what I'm used to. Why is that?
We strive for excellence here at Scentastics, which means the production quality of our oil remains consistent with each batch. However, it isn’t all in your mind! Or is it?..

Smell is the perception of odors by our brains. Odors are gaseous chemicals which stimulate sensory cells in our nose called sensory neurons. Just a few odor molecules are enough to stimulate a sensory neuron which starts to rapidly fire nerve impulses to the brain. The brain processes the information and identifies the smell. If there is a constant odor in the room our brain starts to perceive it as decreasing in intensity over time (ie the smell seems to fade).

This is due to a phenomenon called sensory adaptation. During sensory adaptation our brain adapts, recognizes the constant smell is not dangerous and stops identifying it so it's not overloaded with redundant information. Our olfactory sensory neurons also adapt to the repetitive odor stimuli by reducing their rate of firing. Therefore we perceive the smell to be fading, allowing us to adapt to our environment and perceive new smells.  

 

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